Common Questions

Stay Junction is NOT a middleman listing site. We are a direct hospitality brand. We own, check, and manage our entire portfolio of luxury villas. This guarantees that you get high-end toiletries, custom sanitization, and 100% accurate property conditions with no individual host cancellations.

Check-in begins after 11:30 AM and check-out is before 10:00 AM. 24 hours prior to arrival, you will receive a unique access code via email. This code will operate the smart lock on the property starting exactly at 11:30 AM. No physical key handovers are needed.

Our standard policy allows for a full refund if cancellation is made up to 7 days before your arrival date. Cancellations made between 7 and 2 days before check-in receive a 50% refund. Cancellations made inside of 48 hours are non-refundable. Please review specific cancellation rules on property details pages before booking.

You can specify any requests inside the "Special Requests" box during checkout. Alternatively, once you book, you can access your user dashboard to view contact lines to your dedicated on-site concierge manager who can coordinate catering, car rentals, and tour bookings.